FAQs

Frequently Asked Questions

Shipping and orders

How long does delivery take?
Orders are processed in 1 to 3 business days, then take 7 to 14 business days to arrive. Shipping is free on all US orders.

Do you ship outside the United States?
Not at the moment. We currently ship to US addresses only.

How do I track my order?
You will get a tracking number by email once your parcel ships. Enter it on our Track Order page. Tracking can take 2 to 5 business days to start showing scans — that is normal.

My order arrived in two parcels. Is that a mistake?
No. Multi-item orders sometimes ship separately at no extra cost. Each parcel has its own tracking number.

Can I change or cancel my order?
Email us within 12 hours of ordering at contact@adreluma.com. After that it may already be in processing.

Using the LED mask

Is it safe for all skin types?
It is designed for daily cosmetic use at home. If you have a specific skin condition, are pregnant, or take medication that increases light sensitivity, check with your doctor before using it.

How long is a session?
10 to 15 minutes, 3 to 5 times a week.

Do I need to apply anything first?
Not required. A serum you already use can help your skin get more out of the session.

How long does the battery last?
Up to 2.5 hours of continuous use on a full charge. Charging takes about 2 hours via USB-C.

Which light mode should I use?
Red is the most used for firmness and glow. Blue is popular for occasional blemishes. Green targets uneven tone. You can switch depending on what your skin needs that day.

Can I use it with the neck piece?
Yes. The neck piece connects to the mask so you can treat both areas in the same session.

When will I see results?
Skin responds differently from person to person. These are cosmetic devices, and consistent use over several weeks matters more than any single session. We cannot promise a specific outcome or timeline.

Using the other devices

How often should I use the eye massager?
Five minutes a day is the suggested routine.

Who should avoid the facial roller?
We do not recommend it if you have a pacemaker, metal implants in the treatment area, or are pregnant. Check with your doctor if you are unsure.

Returns and payment

What is your return window?
60 days from delivery — our money-back guarantee. You do not need to ship anything back to us. Full details on our Return Policy page.

Can I return the lip mask?
Not once opened, for hygiene reasons. If it arrives damaged or defective we will replace it.

What payment methods do you accept?
Visa, Mastercard, Maestro, PayPal, Apple Pay, Google Pay and Shop Pay. All payments are processed securely by Shopify — we never see or store your card details.

Still need help?

Email contact@adreluma.com. We reply within 24 to 48 hours on business days.