Track Order

Track Your Order

Enter the tracking number from your shipping confirmation email to see where your parcel is.

Track your parcel here →

Where do I find my tracking number?

We send it by email as soon as your order ships — usually 1 to 3 business days after you order. If you cannot find that email, check your spam and promotions folders before contacting us.

My tracking number is not showing anything

This is normal for the first 2 to 5 business days. The number is created when the label is printed, but scans only start appearing once the parcel physically enters the carrier network. Give it a few days.

My tracking has not moved in a week

Parcels sometimes sit without scans during transit between carriers. If there has been no update for 10 business days, email us at contact@adreluma.com with your order number and we will investigate.

How long should delivery take?

1 to 3 business days processing, then 7 to 14 business days in transit. Full details on our Shipping Policy page.

It says delivered but I have not received it

Check with neighbors and around your property first, and confirm the address on your order confirmation. If it still has not turned up after 48 hours, email us and we will open a claim with the carrier.

Need help?

Email contact@adreluma.com with your order number. We reply within 24 to 48 hours on business days.