Refund policy

Every Adreluma order is covered by our 60-day money-back guarantee — you have 60 days after delivery to request a resolution. Because of how our fulfillment works, we do not require you to ship anything back to us.

Damaged, defective, or wrong item: Email contact@adreluma.com within 60 days of delivery with your order number and photos of the item. We will send a full refund or a free replacement, your choice — you do not need to send anything back.

Changed your mind: Email us within 60 days of delivery. For most orders we can offer a partial refund without requiring a physical return, since return shipping usually costs more than the item is worth. We will confirm the exact amount by email.

Exceptions: The overnight lip mask cannot be returned once opened, for hygiene reasons — but it is covered like everything else if it arrives damaged or defective. We do not accept returns on sale items or gift cards.

Refunds: Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take a further 3-5 business days to post the funds.

Questions about a return? Email contact@adreluma.com.