Shipping Policy

We ship to addresses within the United States.

Processing time

Orders are processed within 1 to 3 business days of being placed. Orders placed on weekends or US public holidays begin processing the next business day.

Delivery time

Estimated delivery: 7 to 14 business days from the date your order ships, on top of processing time. Most orders arrive toward the earlier end of that window.

These are estimates, not guarantees. Carrier delays, customs processing, weather and peak seasons (November and December in particular) can extend delivery beyond the stated window.

Shipping cost

Shipping is free on all US orders. There are no minimum spend requirements and no surcharges added at checkout.

Tracking

You will receive a confirmation email as soon as you order, and a second email with a tracking number once your parcel ships. Tracking can take 2 to 5 business days to begin showing scans after you receive the number — this is normal and does not mean the parcel is lost.

You can check your order status any time on our Track Order page.

Split shipments

If you order several items, they may arrive in separate parcels on different days at no extra cost to you. Each parcel gets its own tracking number.

Incorrect addresses

Please double-check your shipping address at checkout. If you spot an error, email us at contact@adreluma.com within 12 hours of ordering and we will correct it if the parcel has not shipped. We cannot reroute a parcel once it is with the carrier, and we are not able to cover the cost of orders lost due to an incorrect address supplied at checkout.

Lost or delayed parcels

If your tracking has not updated in 10 business days, or your parcel has not arrived 25 business days after shipping, contact us at contact@adreluma.com. We will open an investigation with the carrier and either resend your order or refund it in full.

Damaged on arrival

Inspect your order on delivery. If an item arrives damaged or defective, email us within 48 hours with photos of the item and the packaging and we will arrange a replacement or a full refund at no cost to you.

Questions

Email contact@adreluma.com. We reply within 24 to 48 hours on business days.